Packages are generally dispatched within 2 - 6 business days after receipt of payment and are shipped via Australia Post . However we do our best to get any stocked items out the same day if an order is placed by Midday or the following business day. If you prefer delivery by Courier, an additional cost will be applied, so please contact us before choosing this method.

We work to process and dispatch all orders as quickly as possible. You will receive an email notification once your order has been dispatched / booked in for delivery.  

In some cases there may be unexpected delays which are out of our control.  In these rare circumstances we will notify you (the customer via email) to keep you updated with info about the delay. 

Items that are pre order or have expected arrival dates, are only approximate dates. Please allow for slight variances in times / dates.

Free Shipping fees for orders $450 and over except for large items that require a courier. These particular items will show the freight charges at the checkout.

Special care is taken to protect all items including fragile objects.

Boxes are amply sized and your items are well-protected and padded within where needed.

In a case of an item arriving damaged, please email us at sales@forum4collections.com.au . Please include a photo of the damaged item and please try to inform us at the earliest convenience, preferably within 3 days of its arrival. We will come to a resolution to deal with the issue as quick as possible. This may be done in the form of a replacement of the damaged goods, credit, alternative product or full refund.  We will also file a case with Australia Post and follow their procedure according to their damaged items policy. As we wont inconvience our customers to take their items to a local Australia post depot (as per Australia post regulations), we do require the photo of the item and packaging for us to resolve the issue. 

Returns are accepted if you have received the incorrect or faulty item. All items are pre checked before being dispatched. Please contact us to sort any returns that may be needed. Unfortunately there is no return for a change of mind item. All items have the best possible photo / descriptions available. 

Please note: some items will state in the description if they require a longer processing time, as we have only a selected small group of items that may need to be custom made or ordered in a required.